Training Pathway

Customer Data & Privacy Basics

A customer sends a complaint about a missed invoice and asks for a copy of everything held about them. The email looks real, but the request is a trap. This pathway shows what counts as personal information, what you should keep, and how to respond without over-sharing.

What you'll walk away with

Spot what counts as personal information under the Privacy Act 1988
Put the minimum-collection rule into everyday work
Know what to tell customers and when to report a breach

Commitment

About 14 minutes

Who it's for

Anyone who handles customer records, invoices, bookings, or contact details.

Prerequisites

None

What counts as personal information
About 4 min
Collect less and store it safely
About 4 min
What happens in a breach
About 4 min
How to speak with customers
About 3 min
Completion check, then your certificate
5 quick questions. No pass mark to stress about: you get feedback and can retry anything you miss.